Account deletion

1. Open the Short & Chill app.
2. Go to the Account tab.
3. Choose Delete account and confirm.

This also works for an account created in the app without an email address.

Sign in with your account email – we will send you a sign-in link – then choose Delete account and confirm. When you are signed in on the website, the same button is also in My wallet.

Write to shortandchill@gotoit.pl from the email address linked to your account and ask us to delete the account. We will delete it without undue delay, at the latest within one month, and confirm by email. If your message comes from a different address, we may ask you to confirm that the account is yours.

• your account and the ability to sign in with it (including sign-in codes and links),
• your coin balance – unused coins are lost,
• unlocked episodes and VIP access,
• the email address, IP address and advertising identifiers stored with your orders,
• series reminders on the phone where you delete your account in the app – the app turns them off and we delete that phone’s push token and data,
• a VIP subscription bought on the website – we cancel it and will not charge you again.

Account deletion cannot be undone. If you later create an account with the same email address, it will be a new, empty account.

• Orders and payments (date, product, amount, currency, country, transaction identifier) – tax and accounting laws require us to keep them for 5 years from the end of the calendar year of the purchase. After deletion they are no longer linked to an account or to your email address. Sales documents already issued are kept unchanged.
• Withdrawal requests (name, email address, IP address) – until claims become time-barred.
• Viewing statistics, payment window events and cancellation screen events – without any link to an account.
• The account identifier (without an email address), marked as deleted – so that a later store payment is never credited to anyone else.
• The record of your consent to series reminders and its withdrawal (without the token) – for 5 years after you withdraw consent, as proof that we sent reminders with consent, and the reminder history – up to 180 days. Reminders are not linked to your account, so deleting it on the website or by email does not turn them off – turn them off in the app.
• The record of your consent to emails and its withdrawal (a hashed email address, wording version, time and place) – for 5 years after the consent is withdrawn (deleting the account withdraws it), as proof of consent, and the hash of an address we may no longer write to (unsubscribed, bouncing or marked as spam) – as long as we have to respect the objection. Without the email address and without any link to an account.

Apple, Google, RevenueCat and the website payment providers (Stripe, Tpay) keep their own transaction records under their own obligations and privacy policies. Details: Privacy Policy.

Deleting your account or uninstalling the app does not cancel a VIP subscription bought in the app. It is billed by Apple or Google and can only be cancelled there – do it before deleting your account to avoid further charges.

• App Store: On iPhone or iPad: Settings → tap your name → Subscriptions → Short & Chill → Cancel Subscription. App Store subscriptions
• Google Play: On Android: Google Play app → Profile → Payments & subscriptions → Subscriptions → Short & Chill → Cancel subscription. Google Play subscriptions

Email us at shortandchill@gotoit.pl. Provider: GOTOIT sp. z o.o., ul. Słoneczna 9A, 55-080 Smolec, Poland · KRS 0001010915 · VAT ID PL8961620558 · REGON 524066068 · share capital PLN 5,000.