Payment Policy
How payments for coins and VIP work on Short and Chill.
1. What you can buy
- Coin packages – a one-time purchase of a given number of coins, sometimes with bonus coins.
- VIP plans – weekly or yearly auto-renewing plans (see VIP Membership Agreement).
Current packages and prices are always shown in the payment window before you pay.
2. Payment methods and currency
Card, Apple Pay, Google Pay and Link, processed by Stripe Payments Europe, Ltd.. Prices are in USD. Your bank or card issuer may add its own currency conversion or foreign transaction fees; these are outside our control.
3. When coins arrive
Coins and VIP are usually added immediately after payment, at most within a few minutes. If they do not appear: refresh the page, check that you are signed in to the same account, open My wallet. If they are still missing after 15 minutes, write to shortandchill@gotoit.pl with the payment date and amount.
4. Bank statement
Payments appear on your statement as SHORTANDCHILL.
5. Refunds
Refunds are given only where the law or our Terms of Service provide for them, in particular on withdrawal from the contract (section 11 of the Terms) or non-conformity (section 12 of the Terms). Otherwise, used coins are not refundable.
6. Contact
The change of 20 October 2026 (section 5 – refunds on withdrawal and non-conformity) applies from 3 November 2026 to users who accepted an earlier version.