Right of Withdrawal
Information on the right of withdrawal for consumers buying on Short and Chill.
1. Your right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The period expires 14 days after the day the contract is concluded. Coins, unlocked episodes and VIP are digital content not supplied on a tangible medium.
To exercise the right of withdrawal, inform GOTOIT sp. z o.o., ul. Słoneczna 9A, 55-080 Smolec, Poland, entered in the National Court Register (KRS) kept by the District Court for Wrocław-Fabryczna in Wrocław, 9th Commercial Division of the National Court Register under KRS 0001010915, VAT ID PL8961620558, REGON 524066068, share capital PLN 5,000, of your decision by an unequivocal statement (for example sent by email to shortandchill@gotoit.pl or by letter to ul. Słoneczna 9A, 55-080 Smolec, Poland). It helps to include your account email and the purchase date or order number. You may use the model withdrawal form below (Annex 2 to the Polish Consumer Rights Act), but it is not obligatory. It is enough to send your statement before the period expires.
2. Effects of withdrawal
We will reimburse all payments received from you without undue delay and in any event within 14 days from the day we received your withdrawal statement, using the same payment method you used, unless you agree to another method that involves no costs for you.
After withdrawal we may prevent further use of the digital content supplied under the contract – in particular by deducting the coins from that purchase from your account and ending VIP. If you have not given the consent described in section 3, you do not bear any cost for digital content supplied before the withdrawal.
3. When the right does not apply or expires
The right of withdrawal does not apply (lapses) only where, in accordance with Article 38(1)(13) of the Polish Consumer Rights Act (Article 16(m) of Directive 2011/83/EU), we began supplying the digital content (coins, episodes or VIP) with your express prior consent, you were informed before performance began that you would lose the right of withdrawal once performance was completed and acknowledged this, and we gave you confirmation of the contract on a durable medium. If you have not given such consent, the right of withdrawal applies as described in sections 1 and 2.
4. Annex: model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: GOTOIT sp. z o.o., ul. Słoneczna 9A, 55-080 Smolec, Poland, shortandchill@gotoit.pl
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content / provision of the following digital service (*): ……………………
Ordered on (*) / received on (*): ……………………
Name of consumer(s): ……………………
Address / email of consumer(s): ……………………
Signature of consumer(s) (only if this form is notified on paper): ……………………
Date: ……………………
(*) Delete as appropriate.
The change of 20 October 2026 (coins, episodes and VIP as digital content, withdrawal by email or letter, when the right lapses, effects of withdrawal) applies from 3 November 2026 to users who accepted an earlier version.