Help and contact
Help for Short and Chill – the shortandchill.com website and the Short & Chill app for iPhone and Android. The website and the app use the same account.
Contact
Email us at shortandchill@gotoit.pl. If you are writing about a purchase, include your account email (if your account has one), the purchase date and where you bought: the website, the App Store or Google Play.
Provider: GOTOIT sp. z o.o., ul. Słoneczna 9A, 55-080 Smolec, Poland · KRS 0001010915 · VAT ID PL8961620558 · REGON 524066068 · share capital PLN 5,000.
How do I sign in to the app?
In the app, open Account and choose Sign in. Enter your email address and then the one-time code we send to it – no password. If you already have an account on Short and Chill, use the same address: you will see your coins, unlocked episodes and VIP. Get the Android app on Google Play.
The app also works without signing in: your first purchase creates an account without an email address. Sign in with your email afterwards – your purchases move to your email account and you will not lose them when you change phones.
The sign-in code doesn’t arrive
Check your spam and promotions folders, wait a minute and request a new code. Make sure there is no typo in your email address. If the code still doesn’t arrive, write to us.
How do I restore purchases on a new phone?
If your account has an email address, sign in with it in the app (Account → Sign in) – your coins, unlocked episodes and VIP come back automatically.
If VIP was bought in the app without signing in, choose Account → Restore purchases. Your phone must use the same Apple or Google account that bought the subscription. The store restores only the subscription – coins and unlocked episodes of an account without an email address cannot be recovered.
I paid but VIP or coins didn’t appear
Usually everything appears within seconds, sometimes within a few minutes. Close and reopen the app, and if that doesn’t help use Account → Restore purchases. If you bought on the website, refresh the page and check that you are signed in to the same account. If something is still missing after 15 minutes, write to us and attach the purchase confirmation from the store or from your email.
How do I ask for a refund?
App purchases are billed by Apple or Google, and the store decides on refunds:
- App Store: go to reportaproblem.apple.com, sign in with your Apple Account and report a problem with the purchase.
- Google Play: open your Google Play order history, choose the purchase and report a problem.
For website purchases and anything else, write to shortandchill@gotoit.pl. Your consumer rights (withdrawal, complaints) are described in the Terms of Service.
English and Polish catalogues
The app shows the catalogue in your phone’s language – English (Short and Chill) or Polish (szortkino.pl). You can switch it in the Account tab. Coins are shared by both catalogues. VIP bought in the app covers both catalogues, also on the websites when you sign in with the same account. VIP bought on a website covers that website’s catalogue.
Notifications
The app can remind you about series you haven’t finished. It asks on a separate screen, for example after you watch an episode – turning reminders on is optional and earns no reward. Later you can turn them on or off in the Account tab (the Series reminders switch) or in your phone’s notification settings.
Why does nothing arrive at night? We don’t send reminders between 10 pm and 9 am your phone’s time. If a reminder can’t reach your phone by 10 pm (for example because it is off), it expires and never arrives at night. You also get no reminders once you have finished all the series you started or while you have an active VIP, and a randomly chosen share of phones gets none at all – this control group shows us whether reminders are useful.
How do I delete my account?
In the app, choose Account → Delete account. Other ways, and exactly what we delete, are described on the Account deletion page.
How do I cancel VIP?
Cancel the subscription where you bought it:
- App Store: On iPhone or iPad: Settings → tap your name → Subscriptions → Short & Chill → Cancel Subscription. App Store subscriptions
- Google Play: On Android: Google Play app → Profile → Payments & subscriptions → Subscriptions → Short & Chill → Cancel subscription. Google Play subscriptions
- The Short and Chill website: sign in on the website, open My wallet and choose Cancel subscription.
VIP stays active until the end of the paid period. Uninstalling the app or deleting your account does not cancel an App Store or Google Play subscription.